Returns & Exchanges

At Ruleng, we want you to feel confident when ordering from us. We believe a good return and exchange policy should be fair to both our customers and our business.

If something isn't right with your order, please contact us and we'll do our best to find a fair solution.

Returns & Exchanges

You may request a return or exchange in accordance with applicable consumer protection laws and the conditions below.

For eligible products, requests should be made within 14 days of receiving your order.

The product should be returned in the same condition in which it was received, without damage, modification, or signs of use that are attributable to the customer.

If You Received the Wrong Product

If we sent you the wrong product, size, design, or item compared with what you ordered, please contact us as soon as possible.

After confirming the mistake, we will arrange an appropriate solution, including replacement or return where applicable, without putting the cost of our mistake on you.

If Your Product Arrives Damaged or Defective

If your product arrives damaged or has a genuine manufacturing defect, please contact us and provide clear photos or a video showing the issue.

We will review the situation and, if the issue is confirmed, arrange a replacement or return in accordance with the applicable consumer protection requirements.

For defective products, the applicable legal period is 30 days from receiving the product.

Customized Products

We love creating products made specifically for you.

If you request a customized T-Ruler Cover, Laptop Sleeve, or Notebook and the finished product matches the specifications you provided, a change of mind or change in personal preference does not by itself make the customized product eligible for return or exchange where the law permits this exception.

However, if we make a mistake in your customization or the product does not match the specifications you approved, please contact us and we will work with you to resolve it fairly.

Change of Mind

For eligible non-customized products, you may request a return or exchange within the applicable period, provided the product remains in an acceptable condition for return.

If the product has been used, damaged, altered, or otherwise changed due to the customer, the applicable return or exchange rights may be affected.

Wrong Size Selected

Please check the size information on the product page before placing your order.

If you are unsure about the correct size, you can contact us before ordering and we'll be happy to help you choose.

If you select the wrong size yourself, we'll review your request according to our return/exchange policy and the applicable consumer protection rules.

Shipping Costs

If the issue is caused by Ruleng, such as receiving the wrong product or a confirmed defect, we will not make you bear costs resulting from our mistake, subject to the applicable rules.

For other eligible returns or exchanges, any shipping arrangements will be handled according to the applicable return/exchange conditions.

How to Request a Return or Exchange

Simply contact us through any of our official social media channels or our customer support contact.

Please provide:

- Your order number

- The product you ordered

- The reason for your request

- Photos or videos when they help explain the issue

We'll review your request and explain the next steps before you send anything back.

A Fair Process for Everyone

We don't want returns or exchanges to become a disagreement between you and Ruleng.

We'll review every request based on the order details, product condition, customization specifications, and the circumstances of the case.

Our goal is simple:

If we make a mistake, we'll take responsibility. If there's a genuine product issue, we'll help make it right. And if the product is made according to your request, we'll respect the work that went into creating it.

Nothing in this policy is intended to limit any rights you have under applicable consumer protection laws.